Frequently Asked Questions

Yes. PostAI supports property listings including PropertyGuru, 99.co, Propnex and more.

No. PostAI is currently focused exclusively on the Singapore real estate industry. We do not support automotive listings at this time.

We don't have a native app yet, but you can add PostAI to your home screen.

iPhone (Safari): Tap Share → Add to Home Screen.
Android (Chrome): Tap Menu → Add to Home Screen.

Watch tutorial: https://youtube.com/shorts/5dOitcdtIRk

Email addresses are locked to your login provider (e.g., Google, Facebook). If you need to migrate data to a new email, contact [email protected].

Yes. You can select from multiple AI voices (e.g., Lilian, Anithea, Lim, Julia, Jacky, Gabriel) with different accents and tones.

Yes. You can input custom subtitles in English or Chinese. These will be used for voice-over and on-screen text.

Yes! You can use your own voice via our voice cloning feature. Watch the tutorial: https://tutorial.postai.sg/demo/cmldqc4ob0001yo0i40fd23vy

No. You only need to record your voice once. After that, your voice is saved and reusable for all future videos.

This usually happens if the voice wasn't recorded properly, often due to a disabled microphone. Ensure you see the active sound wave (waveform) to confirm your voice is being captured. Check your browser or device microphone permissions and try again.

Yes. You can disable voice-over if you want a music-only video.

While rare, AI hallucinations can sometimes cause the preview to display an incorrect avatar. Simply click the refresh icon to generate a new preview.

For basic videos, previews typically take 1–2 minutes. If using your own voice for the first time, ensure the recording is not empty. You can safely close and reopen the preview window — generation continues in the background.

Yes. You can manually select 6–10 images during creation and drag-and-drop to reorder them.

Yes. Click "Upload Listing Manually" to input text and photos without using a URL at the Import page (app.postai.sg).

Yes. You can repurpose your generated video into multiple formats by spending credits again.

Video ratios include 9:16 (Reels/Shorts), 1:1, and 16:9. Image outputs are optimized for mobile and desktop viewing.

Yes. You can update most fields in your Brand Kit at any time. Access it via the menu (three horizontal lines) at the top left, or click directly on your brand kit on the video creation page.
Note: Your CEA number can only be changed once.

Yes, you can turn on/off elements like avatar, contact, logo, etc., and preview portrait and landscape layouts.

Yes. Xiaohongshu does not allow contact info in videos, so the brand kit is turned off by default. You can force-enable it for platforms like WeChat.

No. Once generated, a video cannot be modified. You will need to regenerate it, which consumes additional credits. We strongly recommend using the free preview feature before final generation.

The length of each scene is automatically calculated based on your speech speed and the number of words. To adjust duration, update the text for that scene — the AI will match the duration to the spoken audio.

After updating your script, click the sync button (next to the AI smart sync toggle). This will synchronize the timing and show you the exact length of each frame.

When you modify the script for a specific scene, the duration shown becomes an estimate. Click the circular arrows at the bottom right to see the actual final duration.

The total video duration and total character count are displayed at the bottom left of the "Review AI Sync" window.

Within the "Review AI Sync" screen, click the cover button underneath any image thumbnail to designate it as the primary cover image.

AI hallucinations can occur when the system auto-refills an image to fit a different aspect ratio. To avoid this, go to Settings and turn off the "Auto-refill" option. The image will display with black bars (letterboxing) instead.

Currently, the system supports one video footage clip combined with up to 2 images. The sequence is fixed: the first image serves as the thumbnail and the second is designated for the map. Including these images is optional.

All past imported listings and created videos are stored in your dashboard. Click the three horizontal lines at the top left to access them.

• Draft: The listing has been imported but the video has not been created yet.
• Video: The video has been created successfully.

You can delete any item by clicking the delete icon.

No need to re-import the listing. Go to the dashboard, locate your video under the Videos tab, and click the recreate icon (circular arrow) to return to the creation page with all previous data pre-loaded.

We plan to add an option for members to hide the watermark in the future. For now, all basic videos will always display the PostAI logo.

There are several ways to access Image Studio:

• On the video creation page, enhance any images shown.
• Within the Review AI Sync window — select any image and use Image Studio directly.
• Via the Image Studio tab — upload photos, enhance them, and download directly.

All your uploaded and AI-enhanced images are saved in your personal library. Click the library button to access them.

All previously enhanced images are saved in your personal library. Click "Add Images" then select "Select from library".

Yes. Unlike videos, there is no preview for AI Image Studio generation. As long as an image is generated, your credits will be deducted — even if you choose not to use the result.

Credits are charged based on the number of output images generated. For example, if you select 3 images to create a single Wide-Angle image, the cost is only 1 credit.

Yes! Upload and enhance your images via the Image Studio tab, then click "Create Video." Note that you'll need to manually write your script since there's no listing URL to pull info from.

The cost depends on your membership status:

• Member: 1 credit per image.
• Non-Member: 2 credits per image.

3D maps are automatically generated from your listing source. If missing or incorrect, click "Add Map" to regenerate. You can also manually switch between 2D and 3D maps, or pick from your image library.

Tutorial: https://tutorial.postai.sg/demo/cmlucnjqh2ttnd2nt28yn2h6k

Yes! Exclusive to members, you can create new launch projects using e-brochures, PDFs, and existing project videos to generate high-quality marketing content.

Facebook Page, Facebook Reels, Instagram Profile, YouTube Channel, and TikTok are all currently supported.

No. We currently support direct publishing to TikTok, YouTube, Instagram, and Facebook. For Xiaohongshu (RedNote), download the generated video and upload it manually.

Yes. You can post simultaneously to multiple linked accounts from the publish screen.

Yes. You can access campaign history with filters for draft, published, errors, etc.

First publish your video to YouTube. Then go to the dashboard, copy the YouTube URL, and paste it into the video field on your PropertyGuru or 99.co listing.

Yes, via share links and Open Graph meta tags, your content can be shared into groups with proper previews.

All videos posted from PostAI to TikTok are sent for review and saved as a draft. If you see a green checkmark in your PostAI history:

• Open the TikTok mobile app and click on Inbox.
• Look for a notification stating "Your content from PostAI.sg is ready".
• Click the notification and follow the on-screen instructions to publish.

PostAI offers three packages:

• Monthly Plan — recurring monthly subscription with full membership access.
• Annual Plan — recurring annual subscription with full membership access.
• Boost Pack — one-time purchase that includes both membership access and credits, valid for 3 months. Available to anyone, with or without an active plan.

Members gain access to the full suite of PostAI advanced creative tools. While Non-Members can perform basic tasks, certain high-value features are reserved for members. See Q34 for the full comparison table.

Yes, here is the breakdown:

PostAI Feature	Non-Member	Member
Create video via URL	✓	✓
Image to video	✓	✓
Video to video	✗	✓
Xiaohongshu video	✓	✓
Use cloned voice	✗	✓
3D Map	✗	✓
AI smart sync	✗	✓
New Launch Projects	✗	✓
Talking avatar video	✗	✓
One click to post all	✓	✓
AI image studio	✓	✓

Members get access to all advanced features listed in the comparison table above (see previous question). This includes Video to Video, Voice Cloning, 3D Maps, AI Smart Sync, Talking Avatar Video, and New Launch Projects.

The cost depends on the type and branding kit chosen:

Generation Type	Basic Branding Kit	Avatar Branding Kit (Talking Head)
Basic Video	6 Credits	12 Credits
AI Smart Sync	12 Credits	18 Credits

Note: Each credit is priced at S$1.

Credit/debit cards, Google Pay, Apple Pay (via Stripe). PayNow and GrabPay supported for one-time Boost packages.

Yes. Annual plans provide more credits and better value.

Yes, every new account receives free credits to try the platform.

Same as upgrading from Monthly to Annual: your remaining credits' expiration date will be extended to match your new plan, your new subscription starts from the purchase date, and there is no pro-rated refund.

No. Downgrades are not supported. Your Annual Plan will remain active until it expires.

Yes. The Boost Pack gives you full membership access and credits for 3 months from the purchase date. It works as a one-time membership with no auto-renewal — anyone can purchase it.

No.

Yes, both monthly and annual plans auto-renew unless cancelled.

If you are on a monthly subscription, your monthly fee is automatically deducted. To stop future payments, cancel your subscription before the next billing date.

Yes. You will remain a member and continue to enjoy all membership perks until the end of your current billing cycle.

Click on your profile at the bottom left. Select "Payment Settings" from the menu. Log in with your email to receive an access code, then manage and cancel your subscription from there.

No. Memberships cannot be paused. You may cancel and re-subscribe at any time.

Yes, you can. However, you will only have access to basic features. Refer to the Member vs Non-Member comparison table (Q34) for details.

Subscription is paused, but credits remain. Resume anytime.

No. We do not offer refunds for membership fees once charged. Cancel your subscription manually to prevent the next deduction.

No. Once a video has been generated, credits are considered spent and will not be refunded. We strongly recommend using the free preview feature before clicking the final create button.

No. All purchases are final — there are no refunds or pro-rated credits for cancellations, upgrades, or unused portions of any plan. We strongly recommend using the free preview feature before generating any video.

No. Memberships and credit validity periods are not extendable.

Yes! We strongly advise previewing your video before final generation. Previews are completely free.

Yes. Basic video creation is included in your plan. Advanced features like Talking Avatar or Data Insights video require extra credits.

Monthly/Boost credits: 3 months. Annual credits: Valid until end of contract.

No, credits are non-transferable.

Yes. Unused credits remain usable until their expiration date, even after your plan ends. However, you will lose access to membership-only features including: Video to Video, 3D Map, AI Smart Sync, New Launch Projects, Voice Clone, Talking Avatar Video, and the discounted AI Image Studio rate (1 credit/img instead of 2 credits/img).

No. Once credits have passed their expiration date, they are permanently gone — even if you purchase a new plan or Boost Pack afterwards.

Purchase another Boost Pack before your current one expires. Your remaining credits will be carried forward and their expiration extended. Important: if your Boost Pack has already expired, any previously expired credits are gone permanently — they will not be restored even if you purchase a new Boost Pack.

All credit and membership details are in the Usage Dashboard. Click your profile at the top left, view your current plan and next renewal date, and scroll through the table to see credit history and expiration dates.

You can find your unique invitation link and QR code by clicking the referral icon at the top of the screen.

Invite friends via link. Both get 6 free credits when the friend makes a payment or generates their first video.

If you are a paid member, both you and your referred friend will receive bonus credits once they subscribe. We also run special promotions where you can earn additional credits per referral.

Referral credits are awarded only after your referred user successfully subscribes to a paid plan.

Click on the referral icon at the top of the page to open the referral portal. Here you can copy your referral link, download your QR code, and view your complete referral history.

Facebook has two permission layers: Personal access and Business ownership. If a Business Portfolio owns the Page, you need Business Admin "Full Control."

Fix Step 1: Open business.facebook.com/settings
Fix Step 2: Users → People. Verify "Access: Full control."
Fix Step 3: Accounts → Pages → Select the Page. Assign PostAI access.
Fix Step 4: Go back to PostAI, click Reconnect Facebook, and select the Business (not personal).

This usually means PostAI was not granted permission to access that specific Page during the Facebook login flow. Facebook shows a "Choose what you allow" screen — if any Pages were unchecked, PostAI cannot see them.

Fix — Re-grant Page permissions:

Step 1: On your computer, go to Facebook → Settings & Privacy → Settings → Business Integrations.
Step 2: Find PostAI in the list and click "View and Edit".
Step 3: Scroll down to the Pages list. Click "See all pages" and make sure ALL boxes are checked — even Pages you don't plan to use with PostAI. Then click Save.
Step 4: Go back to PostAI and click Reconnect Facebook. Your Pages should now appear.

Still not working? Try the nuclear option: In Facebook Business Integrations, click Remove next to PostAI to fully disconnect it. Then go back to PostAI and reconnect from scratch. When the Facebook popup appears, make sure to accept ALL permissions and select ALL Pages.

If other Pages appear in PostAI but one specific Page does not, check these two things:

Check 1 — Do you have Admin / Full Control on that Page?

• Go to Facebook → click your avatar → "See all profiles" → switch to the missing Page.
• Visit Page Access settings and click your name.
• It must say "This person has full control". If it doesn't, someone else on your team needs to grant you Admin access.

Check 2 — Is the Page inside a Meta Business Portfolio?

• On the same Page Access settings page, check if a Business Portfolio is listed.
• If yes, go to Meta Business Suite → Settings.
• Under Users → People: your name must show "Full control: Everything".
• Under Accounts → Pages: select the missing Page — your name must also show "Full control: Everything" there.

You need Full Control at both the Business Portfolio level AND the individual Page level. If you don't have access, ask your team's Business Portfolio admin to grant it via these steps.

After fixing permissions, go to Facebook → Business Integrations → PostAI → View and Edit → check all Pages → Save. Then reconnect in PostAI.

When you create a new Facebook Page after connecting PostAI, the new Page is not automatically granted to PostAI — you need to re-authorize.

Step 1 — Confirm it's a real Facebook Page (not a Professional Profile):
Meta has been converting some Pages to "Professional Profiles" which look similar but have different API access. PostAI can only connect to Facebook Pages, not Professional Profiles. Check what type you have here.
Step 2 — Grant the new Page to PostAI:

• Go to Facebook → Settings → Business Integrations.
• Find PostAI → click View and Edit.
• Click "See all pages" — your new Page should appear here. Check its box and click Save.

Step 3 — If the new Page still doesn't appear:

• In Business Integrations, click Remove next to PostAI.
• Go back to PostAI and reconnect Facebook from scratch.
• When the Facebook authorization popup appears, make sure to select ALL Pages (including the new one) and accept all permissions.

If posting fails with a timeout:

• Disconnect and reconnect Instagram in PostAI.
• Log out of Instagram on both mobile and browser.
• Reconnect in PostAI to force a fresh authorization.

Fix: Visit Instagram Account Center → Info and Permissions → Future Activity. Turn on "Connect future activity."

Meta has a known issue when connecting Instagram via Facebook login.
Fix: Log in using your Instagram username and password directly. Do NOT use "Log in with Facebook."